Blog articles on a range of topics
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15 March 2017 has been and gone, it marked the halfway point for transition to certification to the latest edition of ISO 9001. If the project plan to have all certified organisations transition to the 2015 edition by 15th September…
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Change in the railway
Complex systems have inherent risk Whichever one we think about – weather, eco-systems, financial markets or railways – each has hazards and risks that we are unable to control fully due to the number of factors involved and volume of…
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Fallacy of human error
This article was published today on Bywater’s site As professionals with responsibility for developing management systems and for auditing them we often come across instances where the service delivered isn’t what it should have been or we have problems with…
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Fail to control design = designed to fail?
I had a recent and very specific query recently about design process and effectiveness measures for Management Review in a Medical Devices environment. The question was specifically about demonstrating that outputs of the design process match inputs and whether this…
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Management Review – it’s all in the name
I was in a discussion with a very earnest young man a while back and one of the topics we covered was Management Review as part of the ISO 9001 quality management system he had responsibility for. Let’s just say…
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Is your internal auditor role a dead end job?
This article was published on the 13th February on Bywater’s site With this article I’m hoping to prompt discussion about the auditor pool we select from, particularly internal auditors. This started after a comment from a 3rd party certification body…
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New role for TC 176
19th May update The first significant piece of work for my new role was to attend the ISO CASCO plenary meeting in Vancouver, Canada from the 24 – 28 April 2017. The main meetings I attended were: Chairman’s Policy and…
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ISO 9001:2015 one year on book is selling well
One year on the book I co wrote with Jan Gillett and Susannah Clarke of business improvement consultancy PMI continues to sell well – top of the searches on the UK Amazon site for ISO 9001 and sitting at Number…
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Shabby operators
Another holiday, another example of a #shabbyoperator. In this case it is car hire company @Europcar and their franchisee – @interrent_ES, operating out of Palma airport on the beautiful island of Majorca. It’s the usual story of picking up a…
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The next edition of ISO 9001
You may have heard of it as ISO 9001:2015 but nobody knows when the next edition of ISO 9001 will be published. As with many things to do with the standards development process the publication date will depend on multiple…
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