Author: PaulS

  • Feedback mechanisms around the use of ISO 9001

    This article was originally published on LinkedIn in August 2021. This post has been updated to reflect changes to some of the linked pages and documents. These changes may appear on the LinkedIn article in the future. There has been a range of different posts here on LinkedIn about issues to do with subjects including…

  • Unsung quality heroes – Sarasohn and Protzman

    Unsung quality heroes – Sarasohn and Protzman Photo of Sarasohn (Left) and Protzman (Centre) with an unknown man – Courtesy of the Drucker Institute at Claremont Graduate University. Overview • Prior to Japan • Sarasohn – Wireless Homer Sarasohn arrived in Japan in 1946. He had been a soldier in WW2. He had a background…

  • Reading list

    (c) Paul Simpson 2024 I have always done a lot of reading. It remains the best way for me to learn something new. In 2024 I have decided to add my reading list to my posts with links to the books and any comments I have on the usefulness (or otherwise). I have included novels…

  • Post Office internal investigation

    On the BBC website there is a news story about the Post Office hiring ex-police officers to investigate its internal investigators. This looks to be a valid attempt to do a deep dive into what went wrong with the process. Hopefully, it is not just a smokescreen to take the spotlight off senior management at…

  • We need to talk about quality!

    We need to talk about quality!

    A little while ago I created an article on LinkedIn about the use of the term ‘Management Review’, which references an article in CQI’s Quality World magazine going back to 2011. Fast forward to 2024; are we any further forward? Has the world of quality moved on in the last 8 or 13 years? Taking…

  • The Great Post Office Scandal

    Over the weekend media outlets were focused on the pay taken by senior Fujitsu executives over the period covered by the Horizon scandal. I am ashamed to say that ‘The Great Post Office Scandal: The story of the fight to expose a multimillion pound IT disaster which put innocent people in jail’ by Nick Wallis…

  • Boeing 737 Max 9

    Footage from the Alaskan Airlines flight landing at Portland, Oregon over the weekend was dramatic. Images showed a refrigerator-sized hole in the side of the craft, with terminal building lights visible through the gap as the plane landed. The cause of the emergency was a cabin door exit plug had blown out and the aircraft…

  • Is a missed government target a quality issue?

    In this recent BBC Article, the RAC stated that a government objective for every motorway service station in England to have at least six rapid or ultra-rapid chargers had been missed by the end of 2023. Politics aside, this made me think of the interconnectedness of our lives. Consumers are buying electric vehicles at an…

  • Post Office Horizon IT Scandal

    The TV series Mr Bates vs the Post Office portrays the shameful treatment of Sub Postmasters and Postmistresses by Post Office Ltd. The systemic failings of governance and assurance led to the persecution of innocent individuals, impacting hundreds of lives. The Horizon software’s quality was questioned, highlighting the miscarriage of justice. This drama sheds light…

  • ISO 9001:2015 – risk and opportunities

    Below is an article I added to CQI’s blog in November 2015. In the third instalment of our guest blog series in collaboration with PMI, Paul Simpson asserts that, just as there are risks and opportunities that we respond to in daily organisational life, quality professionals should focus on the opportunities for improvement presented in ISO 9001:2015.…