Category: Systems
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How important is Brand? Three phases in dealing with product recall.
The concepts of brand value and equity are well established. We all relate to brands to a greater or lesser degree. Marketing colleagues are seen as the ‘owners’ of the brand and regularly discuss brand health based on customers’ perceptions of their satisfaction with products and services. The marketing team will always take the lead…
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HSE ‘Blue tape’ initiative – Part 2
Having published Part 3 on my blog yesterday, I thought it only fair to reproduce the Part 1 and Part 2 that appeared on LinkedIn. I have not updated the text from that published in August 2019 and January 2020 respectively. I’ve recently returned from a fascinating HSE roundtable discussing their report on ‘Blue tape’ that I reported on here.…
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HSE ‘Blue tape’ initiative – Part 1
Having published Part 3 on my blog yesterday, I thought it only fair to reproduce the Part 1 and Part 2 that appeared on LinkedIn. I have not updated the text from that published in August 2019 and January 2020 respectively. In the latest edition of Health and Safety at Work magazine, there is an article with…
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We need to talk about quality!
A little while ago I created an article on LinkedIn about the use of the term ‘Management Review’, which references an article in CQI’s Quality World magazine going back to 2011. Fast forward to 2024; are we any further forward? Has the world of quality moved on in the last 8 or 13 years? Taking…
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Is a missed government target a quality issue?
In this recent BBC Article, the RAC stated that a government objective for every motorway service station in England to have at least six rapid or ultra-rapid chargers had been missed by the end of 2023. Politics aside, this made me think of the interconnectedness of our lives. Consumers are buying electric vehicles at an…