Blog articles on a range of topics
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Unsung quality heroes – Sarasohn and Protzman Photo of Sarasohn (Left) and Protzman (Centre) with an unknown man – Courtesy of the Drucker Institute at Claremont Graduate University. Overview • Prior to Japan • Sarasohn – Wireless Homer Sarasohn arrived…
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Reading list
(c) Paul Simpson 2024 I have always done a lot of reading. It remains the best way for me to learn something new. In 2024 I have decided to add my reading list to my posts with links to the…
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Post Office internal investigation
On the BBC website there is a news story about the Post Office hiring ex-police officers to investigate its internal investigators. This looks to be a valid attempt to do a deep dive into what went wrong with the process.…
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We need to talk about quality!
A little while ago I created an article on LinkedIn about the use of the term ‘Management Review’, which references an article in CQI’s Quality World magazine going back to 2011. Fast forward to 2024; are we any further forward?…
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The Great Post Office Scandal
Over the weekend media outlets were focused on the pay taken by senior Fujitsu executives over the period covered by the Horizon scandal. I am ashamed to say that ‘The Great Post Office Scandal: The story of the fight to…
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Boeing 737 Max 9
Footage from the Alaskan Airlines flight landing at Portland, Oregon over the weekend was dramatic. Images showed a refrigerator-sized hole in the side of the craft, with terminal building lights visible through the gap as the plane landed. The cause…
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Is a missed government target a quality issue?
In this recent BBC Article, the RAC stated that a government objective for every motorway service station in England to have at least six rapid or ultra-rapid chargers had been missed by the end of 2023. Politics aside, this made…
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Post Office Horizon IT Scandal
The TV series Mr Bates vs the Post Office portrays the shameful treatment of Sub Postmasters and Postmistresses by Post Office Ltd. The systemic failings of governance and assurance led to the persecution of innocent individuals, impacting hundreds of lives.…
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ISO 9001:2015 – risk and opportunities
Below is an article I added to CQI’s blog in November 2015. In the third instalment of our guest blog series in collaboration with PMI, Paul Simpson asserts that, just as there are risks and opportunities that we respond to…
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ISO 9001:2015 Context is King
In the article added to CQI’s blog in October 2015, the focus is on the significance of ‘context’ in ISO 9001:2015. Using a local corner shop as an example, the article emphasizes the need for organizations to understand and adapt…
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