Category: Error

  • Post Office internal investigation

    On the BBC website there is a news story about the Post Office hiring ex-police officers to investigate its internal investigators. This looks to be a valid attempt to do a deep dive into what went wrong with the process. Hopefully, it is not just a smokescreen to take the spotlight off senior management at…

  • The Great Post Office Scandal

    Over the weekend media outlets were focused on the pay taken by senior Fujitsu executives over the period covered by the Horizon scandal. I am ashamed to say that ‘The Great Post Office Scandal: The story of the fight to expose a multimillion pound IT disaster which put innocent people in jail’ by Nick Wallis…

  • Boeing 737 Max 9

    Footage from the Alaskan Airlines flight landing at Portland, Oregon over the weekend was dramatic. Images showed a refrigerator-sized hole in the side of the craft, with terminal building lights visible through the gap as the plane landed. The cause of the emergency was a cabin door exit plug had blown out and the aircraft…

  • Fallacy of human error

    This article was published today on Bywater’s site As professionals with responsibility for developing management systems and for auditing them we often come across instances where the service delivered isn’t what it should have been or we have problems with product quality. As good professionals we investigate and identify root cause as ‘human error’. How…

  • Shabby operators

    Another holiday, another example of a #shabbyoperator. In this case it is car hire company @Europcar and their franchisee – @interrent_ES, operating out of Palma airport on the beautiful island of Majorca. It’s the usual story of picking up a hire car and needing to run round it with a fine tooth comb and I…