Category: Performance
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Post Office internal investigation
On the BBC website there is a news story about the Post Office hiring ex-police officers to investigate its internal investigators. This looks to be a valid attempt to do a deep dive into what went wrong with the process. Hopefully, it is not just a smokescreen to take the spotlight off senior management at…
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We need to talk about quality!
A little while ago I created an article on LinkedIn about the use of the term ‘Management Review’, which references an article in CQI’s Quality World magazine going back to 2011. Fast forward to 2024; are we any further forward? Has the world of quality moved on in the last 8 or 13 years? Taking…
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Is a missed government target a quality issue?
In this recent BBC Article, the RAC stated that a government objective for every motorway service station in England to have at least six rapid or ultra-rapid chargers had been missed by the end of 2023. Politics aside, this made me think of the interconnectedness of our lives. Consumers are buying electric vehicles at an…