Strategy to Action, Action to Success

Author: PaulS

  • Fallacy of human error

    —

    by

    PaulS
    in , ,

    This article was published today on Bywater’s site As professionals with responsibility for developing management systems and for auditing them we often come across instances where the service delivered isn’t what it should have been or we have problems with product quality. As good professionals we investigate and identify root cause as ‘human error’. How…

  • Fail to control design = designed to fail?

    —

    by

    PaulS
    in , , ,

    I had a recent and very specific query recently about design process and effectiveness measures for Management Review in a Medical Devices environment. The question was specifically about demonstrating that outputs of the design process match inputs and whether this was acceptable to present to the Top Management team? The question was also about ISO…

  • Management Review – it’s all in the name

    —

    by

    PaulS
    in , ,

    I was in a discussion with a very earnest young man a while back and one of the topics we covered was Management Review as part of the ISO 9001 quality management system he had responsibility for. Let’s just say the conversation was a little heated in places and that lead me to write an…

  • Is your internal auditor role a dead end job?

    —

    by

    PaulS
    in , ,

    This article was published on the 13th February on Bywater’s site With this article I’m hoping to prompt discussion about the auditor pool we select from, particularly internal auditors. This started after a comment from a 3rd party certification body where I was told their issue was succession planning and how to deal with an…

  • New role for TC 176

    —

    by

    PaulS
    in , , ,

    19th May update The first significant piece of work for my new role was to attend the ISO CASCO plenary meeting in Vancouver, Canada from the 24 – 28 April 2017. The main meetings I attended were: Chairman’s Policy and Coordination Group Strategic Alliance and Regulatory group The Plenary meeting itself A ‘Growing the Services…

  • ISO 9001:2015 one year on book is selling well

    —

    by

    PaulS
    in , ,

    One year on the book I co wrote with Jan Gillett and Susannah Clarke of business improvement consultancy PMI continues to sell well – top of the searches on the UK Amazon site for ISO 9001 and sitting at Number 4 in books on Productivity. If you’ve bought a copy please let me know what…

  • Shabby operators

    —

    by

    PaulS
    in , ,

    Another holiday, another example of a #shabbyoperator. In this case it is car hire company @Europcar and their franchisee – @interrent_ES, operating out of Palma airport on the beautiful island of Majorca. It’s the usual story of picking up a hire car and needing to run round it with a fine tooth comb and I…

  • The next edition of ISO 9001

    —

    by

    PaulS
    in , ,

    You may have heard of it as ISO 9001:2015 but nobody knows when the next edition of ISO 9001 will be published. As with many things to do with the standards development process the publication date will depend on multiple factors, most of them invisible to the user  – you and I. Too much and,…

  • Quality blog

    —

    by

    PaulS
    in

    Welcome to the homepage of s2a2s. The purpose of this site is to provide free resources for those interested in quality, management systems and conformity assessment. Quality has been evolving for as long as people have been on this earth and, to quote Isaac Newton a famous exponent of quality control, as quality professionals we…