Category: Risk
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The future of remote auditing
Remote auditing – an activity whose time has come? This post formed the basis for an article I prepared for the Chartered Quality Insitute in March 2020, just as we were going into the lockdown at the height of the first wave of the Covid-19 pandemic. The final version was published on the quality.org website…
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How important is Brand? Three phases in dealing with product recall.
The concepts of brand value and equity are well established. We all relate to brands to a greater or lesser degree. Marketing colleagues are seen as the ‘owners’ of the brand and regularly discuss brand health based on customers’ perceptions of their satisfaction with products and services. The marketing team will always take the lead…
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HSE ‘Blue tape’ initiative – Part 2
Having published Part 3 on my blog yesterday, I thought it only fair to reproduce the Part 1 and Part 2 that appeared on LinkedIn. I have not updated the text from that published in August 2019 and January 2020 respectively. I’ve recently returned from a fascinating HSE roundtable discussing their report on ‘Blue tape’ that I reported on here.…
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HSE ‘Blue tape’ initiative – Part 1
Having published Part 3 on my blog yesterday, I thought it only fair to reproduce the Part 1 and Part 2 that appeared on LinkedIn. I have not updated the text from that published in August 2019 and January 2020 respectively. In the latest edition of Health and Safety at Work magazine, there is an article with…
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HSE ‘Blue tape’ initiative – Part 3
In two earlier posts, Part 1 and Part 2, I discussed the work that the HSE initiated on the business burdens introduced by consultants et al to UK PLC, particularly small businesses. Businesses have had the small matters of Covid lockdowns, a war in Europe and financial chaos to deal with since the meetings began…
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The Great Post Office Scandal
Over the weekend media outlets were focused on the pay taken by senior Fujitsu executives over the period covered by the Horizon scandal. I am ashamed to say that ‘The Great Post Office Scandal: The story of the fight to expose a multimillion pound IT disaster which put innocent people in jail’ by Nick Wallis…
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Boeing 737 Max 9
Footage from the Alaskan Airlines flight landing at Portland, Oregon over the weekend was dramatic. Images showed a refrigerator-sized hole in the side of the craft, with terminal building lights visible through the gap as the plane landed. The cause of the emergency was a cabin door exit plug had blown out and the aircraft…
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Post Office Horizon IT Scandal
The TV series Mr Bates vs the Post Office portrays the shameful treatment of Sub Postmasters and Postmistresses by Post Office Ltd. The systemic failings of governance and assurance led to the persecution of innocent individuals, impacting hundreds of lives. The Horizon software’s quality was questioned, highlighting the miscarriage of justice. This drama sheds light…
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ISO 9001:2015 – risk and opportunities
Below is an article I added to CQI’s blog in November 2015. In the third instalment of our guest blog series in collaboration with PMI, Paul Simpson asserts that, just as there are risks and opportunities that we respond to in daily organisational life, quality professionals should focus on the opportunities for improvement presented in ISO 9001:2015.…
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Change in the railway
Complex systems have inherent risk Whichever one we think about – weather, eco-systems, financial markets or railways – each has hazards and risks that we are unable to control fully due to the number of factors involved and volume of activities that occur daily. Changes to complex, man-made systems are managed to prevent catastrophic failures…